Your complete satisfaction is our ultimate goal. If you are unhappy with any product for any reason, we will provide a full refund or replacement if requested within 30 days of purchase.
When returning an item, we highly recommend using a shipping method that provides step-by-step tracking information to help ensure its safe arrival. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.
We will provide free return shipping if your return is the result of our error (damaged, defective, incorrect item, etc.)
When you are due a refund, most often it is processed within 2-5 business days and issued to the payment account used for the original purchase.
If you originally paid for your order using a credit card or PayPal, it may take up to five additional business days before the refund is reflected on your account statement.
The refund issued is for the price of the product only and does not include any shipping fees charged for delivery.
We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting us. Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. A Customer Care Specialist will respond to you as quickly as possible.