Your complete satisfaction is our ultimate goal. If you are unhappy with any product for any reason, we will provide a full refund or replacement if requested within 30 days of purchase.
When returning an item, we highly recommend using a shipping method that provides step-by-step tracking information to help ensure its safe arrival. We apologize, but we are not responsible for the amount of time it takes for an item to be returned to our facility, or if the item is lost or damaged during the return process.
We will provide free return shipping if your return is the result of our error (damaged, defective, incorrect item, etc.)
When you are due a refund, most often it is processed within 2-5 business days and issued to the payment account used for the original purchase.
If you originally paid for your order using a credit card or PayPal, it may take up to five additional business days before the refund is reflected on your account statement.
The refund issued is for the price of the product only and does not include any shipping fees charged for delivery.
We try to always provide the highest level of service possible. If there is a problem with your order, please begin by contacting us. Please provide as much information as you can about the problem, including your order number, the name of the affected products, and whether you prefer a refund or replacement. A Customer Care Specialist will respond to you as quickly as possible.
By using purepolarshrimp.com you agree to be bound by these terms, which shall take effect immediately on your first use of purepolarshrimp.com. If you do not agree to be bound by all of the following terms please do not access, use and/or contribute to purepolarshrimp.com
PURE POLAR LABS may change these terms from time to time and so you should check these terms regularly. Your continued use of purepolarshrimp.com will be deemed acceptance of the updated or amended terms. If you do not agree to the changes, you should cease using this website
The information provided on this site is for informational purposes only and is not intended as a substitute for professional medical or health advice, examination, diagnosis or treatment. Always seek the advice of your physician or other qualified health professional before starting any new treatment, making any changes to existing treatment, or altering in any way your current exercise or diet regimen. Do not delay seeking or disregard medical advice based on information on this site. Medical information changes rapidly and while PURE POLAR LABS and its content providers make efforts to update the content on the site, some information may be out of date. No health information on purepolarshrimp.com, including information about herbal therapies and other dietary products, is regulated or evaluated by the Food and Drug Administration and therefore, the information should not be used to diagnose, treat, cure, or prevent any disease without the supervision of a medical doctor. Information about products is taken from the labels of the products or from the manufacturer’s advertising material. PURE POLAR LABS is not responsible for any statements or claims that various manufacturers make about their products. We cannot be held responsible for typographical errors or product formulation changes. Prices and information on these pages are subject to change without notice.
By sending an email to our website to ask a question, the user understands that the person who replies to that email is not a licensed health care professional and will not have examined the user or discussed my health condition. All comments, suggestion, questions, ideas, graphics or other information you submit to us through our website or via email/contact page become our property. We will have no obligation of any kind to treat your submission as confidential and will be free to use your submission, in whole or in part for any purpose whatsoever throughout the world without compensation to you or any other person, or any acknowledgement as to source. You acknowledge that only you are responsible for your submission and you, not PURE POLAR LABS, have full responsibility for the submission, including originality, appropriateness, reliability, copyright and legality.
You agree to indemnify, hold harmless PURE POLAR LABS and its employees from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of this agreement or any related negligent or wrongful conduct
All copyright, trademarks, design rights, patents and other intellectual property rights (registered and unregistered) in and on PURE POLAR LABS and all content (including all applications) located on the site shall remain vested in PURE POLAR LABS or its licensors (which includes other users). You may not copy, reproduce, republish, disassemble, decompile, reverse engineer, download, post, broadcast, transmit, make available to the public, or otherwise use PURE POLAR LABS content in any way except for your own personal, non-commercial use. You also agree not to adapt, alter or create a derivative work from any PURE POLAR LABS content except for your own personal, non-commercial use. Any other use of PURE POLAR LABS content requires the prior written permission of PURE POLAR LABS. Anyone reproducing material for their own non-commercial website must cite “originally published at purepolarshrimp.com” and link back to purepolarshrimp.com.
The names, images and logos identifying PURE POLAR LABS or third parties and their products and services are subject to copyright, design rights and trademarks of PURE POLAR LABS and/or third parties. Nothing contained in these terms shall be construed as conferring any licence or right to use any trade mark, design right or copyright of PURE POLAR LABS or any other third party
Pure Polar Labs Inc. (“PPL”) respects and understands consumers, concerns about the privacy of their personal information. PPL understands the need to treat consumers’ information in a responsible manner. This Privacy Statement explains PPL’s commitment to not only your privacy, but to you as a valued customer. To that end, we have created this Privacy Statement to explain the types of personal and non-personal information we collect through our website, hydroxycut.com. We will discuss how we use this information, and to whom and under what circumstances we disclose such information.
In general, we may collect personal information from visitors to the Site if they (1) sign up to receive newsletters; (2) contact us (including our Webmaster, customer service representatives, or other employees); (3) complete a registration form, survey, or poll; (4) participate in a sweepstakes or contest; (5) make product or service inquiries; (6) purchase products, or (7) participate in the interactive diet and training portion of our Site. In connection with these activities, we may collect personal information, including, but not limited to, name, physical address, email address, telephone number, age range, birth date, gender, username, password, credit card number, credit card expiration date, photographs, occupation, social security number, other unique identifiers, income range, religion, ethnicity, height, weight, body fat percentage and measurements, areas of interest, fitness goals and exercise patterns, weight-training regimen, eating patterns and food preferences, blood pressure, glucose level, cholesterol and triglyceride levels, medical conditions, medication and health nutrition product use, smoking habit, food allergies or intolerances, level of water intake, experience with other diet programs, and other demographic information. We may combine visitors’ personal information with information that we collect from other online and offline sources. This information may include, for example: (1) information we receive from visitors when they call us, redeem coupons or complete our surveys or other forms; (2) information visitors submit to us at our retail locations or special events; and (3) updated contact and other information about our visitors that we may receive from third parties.
Visitors to our Site are always free to decline cookies, but in doing so they may not be able to use certain features on our Site. The “Help” segment of the toolbar on most browsers explains how to configure a browser to not accept new cookies, how to have the browser inform a user when they receive a new cookie, and how to erase cookies from their hard drives.
We may also use Web beacons to track information about visitors after they leave the Site, to access cookies, to count page visits, as part of our email campaigns, and otherwise to facilitate visitors’ online experience. In addition, we may contract with third parties that place cookies, Web beacons or other tools on our site to assist us in collecting non-personal information about our visitors.
We may combine the non-personal information that we collect with the personal information that we collect about our visitors.
Use of Information
We may use personal information collected from visitors to our Site for any of the following purposes: (1) to fulfill product orders and requests for information about certain products and services; (2) to contact visitors to our Site when necessary (e.g., to respond to inquiries); (3) to send information, promotional materials, and newsletters from our company; (4) to administer contests and sweepstakes offered on our Site; (5) to administer the interactive diet and training portion of our Sites; (6) to help address problems with our Site; (7) to conduct internal reviews of our Sites (e.g., to determine the number of visitors to specific pages within the Site); (8) to help us better understand visitors’ use of our Site; (9) to protect the security or integrity of our Site; (10) to conduct market research; (11) to customize our Site or marketing communications for our visitors and customers; and (12) to help us provide better service to our visitors and customers. Non-personal information will be used for these purposes as well as for conducting internal reviews and monitoring of our Site and providing a greater online experience for our visitors.
Disclosure of Information
We may transfer or otherwise disclose information collected from visitors to our Site for the following purposes: (1) to PPL’s employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, and suppliers, if the disclosure will enable that party to perform a business, professional, or technical support function for PPL; (2) as necessary if PPL has reason to believe that such disclosure is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with our rights and property, other users of our Site, or anyone else who could be harmed by such activities; (3) to announce winners of sweepstakes and contests; (4) to announce the results of surveys and polls; (5) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law; and (6) as provided for under the “Unforeseen Circumstances” section below.
Our Site is not directed to, nor do we knowingly collect any personal information from, anyone under 18. If you are a parent and become aware that your child has provided us with information, please contact us in the manner set out below.
In the event that PPL or any of its assets are acquired by a third party, personal information acquired by us may be one of the assets transferred.
Changes to This Privacy Statement
There may be times when we need to amend, modify, remove, or change various aspects of this Privacy Statement, and we reserve the right to do so at our discretion. We recommend that you revisit this Privacy Statement periodically to ensure that you are aware of our current privacy practices. Your continued use of our service following any changes signifies your acceptance of these changes.
We maintain physical, electronic, and procedural safeguards to protect the personal information you provide to us.
If you have any questions about this Privacy Statement or the practices or activities associated with our Site, or if you’d like to have access to or correct your personal information in our database(s), or remove yourself from our database(s), please contact us at 4630 S Kirkman Rd Unit 368, Orlando, Florida USA 32811.